Cybernetic Networks Inc - IT Support Services Company, IT Outsourcing, Computer Support


Use Live Pc Per-Incident Support Services for our techs to diagnose, troubleshoot, and solve you specific computer problems.

Common problems we fix • Virus issues • Spy-ware removes • Excessive pop ups and add ware • Error messages • Slow computer • Email setup • Software installations • Printing problems



• Help Desk Trouble Ticketing • Email, Telephone Support • Remote Support / Remote Control • Operational Assistance for Advanced Software • PC Hardware, Software Inventory • Microsoft Security Patch Management • Antivirus software Management • Spy-ware/Ad-Aware Management • Schedule Pc tune up • Consulting for Purchasing

Primary Help Desk Trouble Ticketing- Using CyberneticLanka.com Help Desk Ticketing system, users can send a request for almost any Software and hardware problem. Your CyberneticLanka.com Technicians will respond and resolve the issue



Secondary Email, Telephone Support – In the event that a customer can not access online Help Desk ticketing system or the Help Desk ticketing system is unavailable, the customer may email or call the CyberneticLanka.com service technicians and request assistance. Customer should be aware that this Email, Telephone Support is not as reliable as the Help Desk ticketing system.



Remote Support/Remote Control – For maximum efficiency, CyberneticLanka.com support includes a Remote Support system that allows to our technicians to troubleshoot and repair most issues, keeping your computer system as productive as possible. Remote Support/Remote Control mean that problems are resolved faster without the cost and wait of on-site visit. Not all computer problems can be resolved remotely, but on-site visits are often shorter because of the information gathered by the cybernetic Lanka Remote Support technician.



Operational Assistance for Advanced Software – Depending on the complexity of your software systems, your computer software environment may be considered advanced. Prior to engaging in a service plan, your CyberneticLanka.com technician will determine whether your software is advanced or standard.



PC Hardware, Software Inventory– It is very helpful to know what hardware and software is installed and running on your computer System. This inventory information will help CyberneticLanka.com service technicians to resolve problems and upgrade systems. Also, when it is time to upgrade software, it is an easy task to determine which of your computer systems is compatible and which may need upgrading.



Microsoft Security Patch Management – For your computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. Your CyberneticLanka.com service Technicians will monitor and maintain the patches and provide you with reporting as required to make sure your computer system is up to date.



Antivirus software Management – Antivirus software is one of the most important programs on your computer system. Your CyberneticLanka.com service Technicians will do their best to make sure that your virus programs are running smooth and up-to-date.



Spy-ware/Ad-Aware Management – Spy-ware/Ad-Aware software provides a necessary line of defense against unwanted software, internet pop-ups that have the power to expose your valuable data and destroy the productivity of your users. Your CyberneticLanka.com service technicians will do their best to make sure that your Spy-ware / Ad-Aware program is running and up-to-date.



Schedule Pc Tune Up Keeps your computer system working properly by having our cybernetic Lanka Technicians maintain your system monthly before problems occur! Pc tune up Include • Ad-ware/Spy-ware clean up • windows updates • Temporary files cleanup • Defragments hard drive • Startup optimization



Consulting for Purchasing – As part of CyberneticLanka.com Support service agreement, your CyberneticLanka.com service Technicians as your advocate will provide you with time and money saving purchasing advice. There are many options on the open market and buying the proper hardware and software can make a huge difference in your ultimate productivity.